top of page

faq

  • What payment methods are accepted?
    Visa, MasterCard, American Express, Discover, ChinaUnionPay, Jcb, Diners, CartesBancaires, Electron, and Maestro
  • Does Self Radiance offer refunds on services?
    (Services currently include: Trinity Coaching; appointments and subscriptions/plans). No, we do not provide refunds on any service that we are currently offering. If there are extenuating circumstances, please contact us.
  • Am I able to cancel my appointment/subscription after I have purchased it?
    No. After you have checked out and paid for your appointment or subscription/plan you cannot cancel it.
  • Where do I return a product I have purchased?
    For purchases of doTERRA products, please get in contact directly with doTERRA. Click here to access their help/contact page. If you are having issues with this link please visit doTERRA.com, scroll to the end of the homepage and select Help or Contact doTERRA.
  • What do I do if I haven't received a product I have ordered?
    For purchases of doTERRA products, please get in contact directly with doTERRA. Click here to access their help/contact page. If you are having issues with this link please visit doTERRA.com, scroll to the end of the homepage and select Help or Contact doTERRA.
  • Where can I find Self Radiance's privacy policy?
    Links to all policies are located in the footer. To view our privacy policy, please click here.
  • Where can I find Self Radiance's shipping and return policy?
    Links to all policies are located in the footer. To view our shipping and return policies, please click here.
  • Where can I find Self Radiance's terms of use?
    Links to all policies are located in the footer. To view our terms of use, please click here.
  • Where can I buy doTERRA products?
    Click the "Store" page on the menu and select a category you want to shop in. You will be taken to the doTERRA site where you can make your purchases.
  • What is LRP?
    LRP stands for Loyalty Rewards Program. This is the smartest way to purchase products at dōTERRA. This is an auto-ship program that not only allows you to purchase products at wholesale prices, but also allows you the opportunity to earn 10% to 30% of your total purchase in free product points. The Loyalty Rewards Program (LRP) is an optional, monthly auto-shipment that enables Wellness Advocates and Wholesale Customers to qualify for rewards. Your monthly LRP order is saved on a cart in your account. You can change what you receive every month by editing the contents in the cart before your selected processing date. For more information: https://www.doterra.com/US/en/flyers-loyalty-rewards-program
  • What is PV?
    PV stands for Personal Volume. PV is a numeric value assigned to each product. It is used as the qualifier for commissions, rank, and promotions. Product purchased with points have no PV. For more information on how LRP and PV work, follow this link: https://www.doterra.com/US/en/loyalty-rewards-program
  • I am interested in becoming a doTERRA member. Where can I learn more?
    On the site menu, click community and choose doTERRA membership. There, you will find step by step instructions on how to enroll.
  • Is there an enrollment fee?
    There is an initial $35 enrollment fee to become a Wellness Advocate or a Wholesale Customer. After the initial enrollment, there will be an annual fee of $25.
bottom of page